Parts and Service

We are the industry heads and produce the most reliable and trendy solution you are looking for.

Gribetz: ISO9001 compliant since 2012. Certified by NSF-ISR in June 2024 to be in conformance to the ISO9001:2015 standard. Our certification will be reviewed again in 2027.

TESTIMONIAL

“I wanted to share with you that I recently had to call in to Tech support (the 1-800 number on the machine) for our Legacy quilter.

A man named Alex assisted me through the phone and email.

He walked me through locating the parts and gave me so much confidence on what I was looking for, how to ‘handle’ the fragility of the parts, sourcing a part quickly from local market for a battery and setting it up, all via the phone 

I really appreciated that he:

  • Helped guide me along, at my limited knowledge of the inners of the machine
  • made me feel like I could get this done with his help
  • instructed me at my pace (which is not fast)
  • team viewed in to guide us along a reset
  • gave us clear instructions on how to re-zero the screw

This was an awesome indicator to have had this experience with the Legacy to see the kind of technical support we will receive, and we are excited for it, knowing our entire quilting room will be Gribetz serviced.”

 

Service

Have a question? Send us technical service requests through our online Service Call form 24/7.

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Parts

Using genuine parts helps reduce downtime and ensure a low-cost parts and service solution for the life of your machine. Find the parts you need for your machine.
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Patterns

Gribetz creates bold fashion statements. Keep up with the the latest trends in the pattern industry.

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Documents

Access Technical Service and Patterns documentation based on categories and/or machines.

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Training Technical Centers

Gribetz offers technical training in the safe and efficient operation and maintenance of our machines and systems. We recommend your company’s operators and technicians attend training courses at one of our regional centers, which are located in North America, Latin America, Europe, and Asia.

We provide instruction both in the classroom and in a hands-on factory environment. Our multilingual staff provides superlative real-world training at all levels.